Narrative by Vilasini Kumar.
Lapynshai Syiem joined Chillibreeze in 2009 and is an important member of the housekeeping team of Chillibreeze. She is better known by her nickname, Hep and is in-charge of the group that maintains the office. Hep and her team come to work way ahead of the others, to make sure that the office is spotless. And, over the day, they ensure that everyone is provided hot cups of tea and coffee. Looking at Hep, one would not think she has so many years of work experience behind her!
Though Hep joined as a member of the HR and Admin team of Chillibreeze, she now has responsibilities in the Accounts and Web divisions of Chillibreeze too. She files records, fills/ prints invoices and other statutory forms for Accounts while helping upload eProducts and files for the Web division.
Hep is part of a team that serves tea, coffee and snacks to chillibreeze staff.
At the same time she is adept at uploading files for the web division.
Hep makes sure that the office and the environment is clean and hygienic. At the same time she helps the accounts division to file documents and print invoices.
How come Hep handles such diverse responsibilities?
What are her dreams for herself in Chillibreeze?
Why is her nick name ‘mother’?
Let us find out! Read her story as told to Vilasini Kumar
Circumstances made it necessary for me to look for a job
I am part of a large extended family, my siblings, parents and grandparents – altogether 10 in the family. My mother is a housewife and my father who works as a Forester in the Government of Meghalaya is the bread winner of the family.
I found a life partner very early in life, even while in High School. Our responsibilities increased with the arrival of a baby! Within a few months of having a baby, I found that we needed extra money to support ourselves. My husband was then working as a daily wager. Hence, I needed to look for a job too.
I did not have a degree or a professional qualification, but was good at housekeeping – something I did with love and was looking for opportunities in that area. I came to know about Chillibreeze through my eldest sister Lanosha Syiemlieh who had worked there for a short period of time and wondered if I could find an opening there.
I was indeed lucky to find a job in the Guest House of Chillibreeze in April 2006 and that is when my association with Chillibreeze began. The founder Directors Ralph and Joanna Budleman used to stay at the Guest House for long periods of time, while setting up Chillibreeze and making it operational, and I had the pleasure of taking care of their household needs during that time.
Only later, in 2009, I formally joined Chillibreeze and started working in the office premises.
Chillibreeze helps me learn new skills
I joined as a member of the Housekeeping team at Chillibreeze and never dreamt that I would learn so many different skills.
Thanks to the learning environment provided by Chillibreeze and the encouragement given to me by my managers, I learnt computer skills and improved my communication skills. As I had a natural talent for keeping accounts, I was given more responsibilities in that area too.
The spark in her to learn new skills and her genial nature helped us see her potential. We encouraged her to engage in other divisions of the company. Ibansara Shullai – Senior Executive of HR, Admin & IT.
Chillibreeze makes a big difference
It may sound clichéd, as many of my colleagues in Chillibreeze too have expressed the very same sentiments – Chillibreeze has made a big difference in my life. I have matured. I have learnt to manage time better and become more disciplined. I use the values I learn in Chillibreeze to train my son!
I am able to spend judiciously and also save for the family
Chillibreeze encourages its employees to get into the habit of saving money and to plan our spending. Thanks to this I am saving for my family’s future. What makes me happier is that I was able to purchase an Auto for my husband, Shaiborlang. Auto, as you may know, is a three-wheeler vehicle that can be used like a taxi. It was not a brand new vehicle, but a used one in good running condition. My husband was very thrilled when he knew about my plan to buy him an Auto!
Shaiborlang now runs the auto in the city of Shillong and earns his livelihood. The Auto comes in handy for us as a family vehicle too!
Hep with her Husband, Shaiborlang and her son, Jonathan
Me the ‘mother’
I have a deep sense of ‘ownership’ towards Chillibreeze as it has made such a difference to me and my family! I can say it is like a coach-cum-parent to me – teaching, correcting, moulding and nurturing.
In turn I feel responsible for the well-being of the company, as a mother would about her house and family! I am stern with staff if they mess their work table or not keep their area clean! I make sure that we are always stocked up on tea, coffee, paper tissues and so on! And, quite often people reach out to me when they need help. Not surprisingly, my nickname in Chillibreeze is ‘mother’! I feel happy to help!
By the way, I am a real mother to two children – Johnathan and Eudia. When I get back from work, I spend time with them. The values I learn from Chillibreeze reflect in the way I bring them up and in the values they are learning.
I dream of being promoted as a Sr. Office Assistant someday and coaching and training new members of the housekeeping team.
Who would have thought that someone like me, who has not even passed high school due to family circumstance, could find a niche for myself in Chillibreeze? I am truly blessed. But, I know that it is not just the qualification, but what you can do with passion and do it well that counts in Chillibreeze.
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